HI All,

As I’m sure a rather large handful of you are aware, we’ve run into some issues getting players USA hockey numbers verified. The specific error was “we are temporarily unavailable to verify the USA hockey confirmation number. Please try again later.” However even after multiple days this error wouldn’t resolve.

So far, two workarounds have been found:

1) selecting any other variants of your name that exist under the “person” menu, or selecting the “new skater” option.
2) switching devices/browsers.

If you ran into this error, would you mind providing me with the following information

1) Which one of these steps did you take to remedy your issue? If you found another way, let us know
2) If you switched devices, what device did and didn’t work (i.e. pc didn’t work, but phone did)
3) if you switched browsers, what browser worked and what didn’t (i.e. internet explorer worked but chrome didn’t)
4) Any other info you think might be relevant.

I’d like to provide feedback to Active about this and have workarounds ready for next fall’s registration.

Thanks!

-Andrew Dimond, JAHA president.

Hi All,

For those of you who haven’t yet registered for winter season, please be aware that we have set the deadline for registration as the 19th of December.

This is the cutoff we use for determining how many teams will exist in each tier. This is also when we will make the determination for if we need to combine tiers again like fall season, and generate our schedules for the rink and officials.

Please keep this date in mind and sign up before then if you want to guarantee yourself a spot in the tier(s) of your choice and reach out to us at juneauadulthockey@gmail.com if you have any questions.

See you on the ice!

-Andrew Dimond, JAHA president.

Hi All,

The teams, rosters, and schedules have been posted for the Jamboree that starts this Sunday! Given the volume of issues we had in the fall season with people being able to accept their teampages invites, I have included team rosters in picture form. Please check that you received an invitation for the correct team.

As per usual, if you have any issues, please reach out to juneauadulthockey@gmail.com

See you on the ice!

-Andrew Dimond, JAHA President

Edit: If you are having trouble viewing the image, right click -> Open in new tab will make it infinitely more legible

Hi All,

As we had a few issues with this in the fall season and as people are signing up for winter season I wanted to make people aware of a few things when they sign up

1) You do not need to pay for an Active Refund. As JAHA, we offer refunds for pretty much any reason you might request, so there is no need to spend your money for an Active refund. This is offered through Active and we have no control over it but as we offer refunds there is no reason to purchase this

2) You may be prompted to sign up for Active Advantage after registering. Again, this is another product offered by Active specifically and it has 0 application towards JAHA. The screen will pop up after confirming your JAHA order and you do NOT need to sign up for this. Simply click no thanks. Please see the attached photo.

Unfortunately these offers are the price we pay to use the Active platform but we wanted to make our members aware of them. If for some reason you have signed up unwittingly you can go through Active customer support to get a refund. If you need help with that process feel free to reach out to us at juneauadulthockey@gmail.com

Final reminder that registration for Holiday Jamboree ends this Friday November 26

Thanks and see you on the ice!

-Andrew Dimond, JAHA President

Hi All,

The final games for the fall season will be played this Sunday at the rink! With the downgrade of the city’s COVID alert level to 3 modified high, the rink is now allowing up to 80 people total inside, so feel free to come watch the games! The schedule for tomorrow is as follows:

4:00pm Women’s Tier – Juneau Composts VS West Juneau Shamrocks
5:15pm AB Tier – Island Pub VS El Sombrero
6:30pm C40 Tier – Tee Harbor A Bombs VS 322nd Carrier Troop Squadron
7:45pm D tier – Mendenhall Valley VS Lemon Creek

JHO is still looking for any responses/feedback from the JAHA userbase as we continue to find ways to address our referee shortage, so I encourage you to fill out their very short survey to provide feedback to them. We are working with JHO to come up with some possible changes before the winter 2022 season begins.

https://www.surveymonkey.com/r/KKNHPGJ

As a final reminder if you made it this far; registration is currently open for the Holiday Jamboree tournament, Winter 2022 season, and Intro to Hockey. Registration for Winter/Intro will remain open for quite a while, however Jamboree registration closes FRIDAY NOVEMBER 26, so if you are planning to register, keep that in mind. As stated previously, this will be a hard cutoff date for determining the number of teams so if you want to guarantee yourself a spot get your registration in before then.

Thanks and see you all on the ice!

-Andrew Dimond, JAHA President